We know that our team members are working hard to deliver the best work they can, however, from time to time things can go badly wrong. Richard Foster-Fletcher, of Toastmasters International, has shared with BQ his advice on delivering feedback when a team member has underperformed.
As a business owner, you are both a leader and a supervisor, so when a team member has done some fairly dreadful work you know it’s important to give some honest feedback as soon as possible.
On its own negative feedback tends to be counter-productive. So, here are the approaches I’ve learned from experience to help get the message across, and ensure the person takes the necessary action without getting demoralised.